Help Desk Services - Identifying The Need For Higher Education



By Jay Khan on 11 Dec 2017

We spend most our adolescent life in schools and colleges, learning valuable lessons which we carry with us everywhere we go. When a student goes to study in an educational environment of an international standard where they get the best services, use the best applications and software, it helps them build up the confidence they need to achieve their future goals.

With the level of global competition rising in higher education space, there are many areas which the universities should focus on to offer an elite educational experience to the students. Supported by EVC Ventures, BlackBeltHelp a leading help desk service provider for higher education institutions, identified few of the top IT needs for the students and made their life easier:

- Traditional Resident Student Help Desk Service – Being an advanced provider of IT services in the Higher Education space, BlackBeltHelp understands round the clock needs of the resident students. Any issues with connecting a self-owned third-party device with the university-provided laptop, wireless connectivity issues in dormitory, hardware & printing issues, facilities, transportation or security issues, BlackBeltHelp helps resolve these issues on the first contact using exhaustive knowledge base as it capture’s correct information to redirect the query to the right party on campus. Apart from this, resident students also get proper counseling, multilingual support, switchboard, and facilities support round the clock.

- Commuter Student Help Desk Services – Students commuting to institutions on a daily basis may face issues like parking, off-sight housing/apartment navigation or challenges in finding their school building/classroom etc. BlackBeltHelp helps them to navigate through the self-help knowledge base, redirecting them to the onsite team or the POC who can assist them with the location details and parking assistance. This way the students can make the best use of their commuting hours.

- Distance Learning Student Help Desk Services – A distance learner can face many challenges as they have limited knowledge about institutional procedure and approachability issues. From online orientation, financial questions, log in issues to getting in touch with the right person on-site from finance, registrar, admissions or other departments, BlackBeltHelp provides a solution to all these problems. It makes sure to provide students with solutions, LMS trained resources, tutoring helpdesk, chat support, and LMS helpdesk at all hours.



- Continuing Education Support - Returning and continuing education students may come across several issues related to their previous programs and profiles while balancing their work, school, and family life. BlackBeltHelp provides them access to their institutional profiles which saves a lot of their time and helps them get first call resolutions through technology helpdesk and off-hour support.

The Bottom Line Is Amidst never-ending buzzing phones, overflooded inboxes and non-stop chat queries characterizing a busy campus life, an accessible and trustworthy Help Desk support comes like a breath of fresh air. BlackBeltHelp, with its reliable, tailor-made IT Help Desk solutions focuses on student’s IT problems so as to offer them with the support they need to excel in their educational journey. Institutions looking for advanced help desk support can reach BlackBeltHelp here.

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