System Administrator L3/L4

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

We are looking for passionate and highly self-motivated individual to work primarily as a Sr. Systems Engineer Microsoft Technologies; covering administration of Windows Servers and Cloud systems Windows 2008/2012/2016. The responsibilities deal with troubleshooting of all assignments that are routine in nature.

Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Basic knowledge of principles, practices, standards, and procedures in one or more functions of the job. Relies on established procedures, criteria and rules, to plan and accomplish tasks.

The job responsibility also includes:

• Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics.
• Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems.
• Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.

Essential Skillsets

• Expert Knowledge of Microsoft Windows 2008/2012/2016 Administration: Install, Configure & manage.
• Expert knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration
• Expert Knowledge on Microsoft troubleshooting skills and tools. Including OS Hardening and Vulnerability assessment.
• Knowledge of TCP/IP, DHCP, DNS and Troubleshooting.
• Knowledge on TCP/IP, DNS, DHCP, Power shell scripting
• Knowledge of AD group policies.
• Working knowledge of Linux systems & Cloud - Azure and AWS.
• Backup Technologies L2 (Veeam, NetBackup, HP DP)
• Anti-virus, Compliance / Patch management, Storage
• Storage L2 expertise on EMC, NetApp, Dell, HP etc. (SAN/NAS)
• Should have worked on supporting an enterprise class Data Center.
• Hands on experience with physical server installation
• Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft Azure based solutions.
• Familiarity with MS SQL, MySQL would have added advantage
• ITIL Process knowledge (Problem, Incident, Change Management)
• Exceptional communication skills

Preferred Skill sets from one of the below technologies.

1. VMWare Administration

• Expert knowledge of Vmware vSphere, HA, v-Motion, DRS etc.
• ESXI command base troubleshooting.
• Expert Knowledge of the Vmware vCloud suite and other modules
• Vmware View (5.x) skills and experience designing, installing, configuring, managing, and troubleshooting infrastructure servers

2. Windows Active Directory and Exchange Administration

• Level 3 expertise on AD / ADFS / Directory Sync.
• Exchange / O365 expertise. On L3 Administration.
• At least 3 projects on O365 migration.
• Active Directory Enterprise Administration, Active Directory process automation

Candidates with VMware / Microsoft Certificates would be given priority.

Customer Success Manager

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

**Experience working for cloud based products/services is a plus, US client interaction and excellent communication skills.

Job Description:

• Drive Customer Success Outcomes.
• Increase renewal rates and reduce churn
• Expand our revenue in accounts through cross-sell and up-sel
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and reference-ability
• Define and Optimize Customer Life-cycle
• Develop listening points in journey (e.g., usage, satisfaction, etc.)
• Standardize interventions for each point in journey
• Define segmentation of customer base and varying strategies
• Identify opportunities for continuous improvement
• Manage Customer Success Activities - On-boarding, Training, Professional Services, Customer Support, Customer Success Management, Renewals, Cross-sell/Up-sell, Advocacy
• Measure Effectiveness of Customer Success
• Expose subset of metrics to executive team, company and board
• Support systems ,Customer marketing software ,Reference and advocacy solutions ,Customer Success Management platform ,Inspire Customer Success Across Company, Create company-wide culture of Customer Success ,Align with Marketing around marketing to existing clients ,Align with Product around driving product road-map .Align with Sales around cross-sell and up-sell and focus on selling with a retention focus.
• Align with Finance around measurement and forecasting.
• Align with Executive Team around key metrics and objectives
• Drive company-wide definition of ideal customer
• Create company-wide customer feedback loop

Required Skills & Experience:

• 5+ years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales experience.
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models

Oracle Database Administrator

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

Responsibilities:

• Administers multiple Oracle RDBMS and application server environments on multiple operating systems
• Ensure availability and performance of Oracle databases in support of applications.
• Technical Planning Define goals and objectives for database or Web server administration requirements.
• Develop work break down structures (time and activity plan) to accomplish objectives.
• Administration of Enterprise Web Application Services Install, upgrade, and patch systems including managing security and assuring adequate capacity.
• Monitor performance for Web Application servers and enterprise systems (e.g. Oracle WebLogic, Tomcat, enterprise services etc.).
• Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle.
• Develop and implement the backup and recovery strategy as well as cloning/recovery validation for all technology and ERP application components
• Recommends actions and provide analysis & troubleshooting for possible hardware, software, network, process, and system failures
• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
• Thoroughly Create, Publish, and Maintain documentation on the processes, procedures, and administration activities for global practices or unique customer requirement as it relates to the services offered

Required Skills & Experience:

• 3+ Years of Oracle Database Administration (11g,12c)
• Enterprise Manager (OEM)
• Strong Technical Experience and substantial understanding of Oracle
• Recovery Manager (RMAN)
• Exposure to Oracle Dataguard,RAC, STREAMS
• Familiarity with using Enterprise Middleware, Oracle Application Server, Oracle Enterprise Manager, Oracle Forms and Reports Services
• Experience with Apache HTTP Server, Apache Tomcat Server, Java, SQL, PL/SQL.
• Strong Performance Tuning skills
• Ability to work independently as well as in a team environment.
• Ability to be flexible; quick learner; focused, detail oriented.
• Oracle Certified Professional (OCP) is a plus
• Ability to travel to Unites States occasionally.

Lead Cloud and Unix Administrator

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

We are looking for passionate and highly self-motivated individual to work primarily as a Lead – AWS Cloud & Unix Hosting; covering administration of Linux / Unix / AIX and Cloud systems – Azure & Amazon Web Services ( IaaS & PaaS). The responsibilities deal with troubleshooting of all assignments that are routine in nature. Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Basic knowledge of principles, practices, standards, and procedures in one or more functions of the job. Relies on established procedures, criteria and rules, to plan and accomplish tasks.

The job responsibility also includes:
Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics. Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. Would require on-call availability and working a 24 x 7 shift hours.

Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.

Preferred Skills:

• Expert Knowledge of Red Hat, Ubuntu Linux and UNIX. Solaris & AIX knowledge is value- add. (min 7 yrs)
• Expert Knowledge of Amazon Web Services – IaaS / PaaS (min 4 yrs
• CloudFormation, (Infrastructure as Code), Elastic Beanstalk, ECS (Orchestrating Containers), OpsWorks (Automate Operations), CodeDeploy, CodePipeline, CodeCommit (Implementing CI/CD pipelines on AWS)
• Certification is mandatory to professional level for AWS & RHEL.
• Expert knowledge on TCP/IP, NFS, NIS, DNS, DCE/DFS, LDAP, LPAR, SNMP, Workload balancing, Power5 virtualization.
• Knowledge of shell scripting (Bash, sed, awk, etc)).
• Strong CLI and API technology use experience (e.g. PowerShell, Python, Ruby, Bash, YAML or JSON)
• Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.)
• Familiarity with Apache, Samba, MySQL an added advantage
• Expert Knowledge of Windows Azure – IaaS / PaaS (Min 3 yrs)
• Azure & AWS platform development and deployment concepts
• Design, develop, manage and support AWS & based Solutions
• Manage proof of concepts, exploratory projects to identify, evaluate and eventually adopt most suitable Cloud Computing (Public & Private Clouds, IaaS, PaaS and SaaS) model
• Core concepts of VHD, VHDX, Azure Tooling & Blob storage handling and workload migration to and from AWS, VMware etc.
• Knowledge of industry standard virtualization product (Vmware / Citrix / RHEV).
• Experience in migrating on-premise solutions/applications to Cloud
• Working knowledge of Windows Azure Platform / MVC, Computing (Web Role, Worker Role), AppFabric Services (ACS, Caching, and Service Bus)
• Familiarity with Oracle, Apache, Samba, MySQL, PostgreSQL would be an added advantage.
• ITIL Process certified
• People Management Skills essential
• Exceptional communication skills

Salesforce Lead

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.
Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).

Salesforce Lead

The Salesforce.com Lead will lead both Salesforce Business Analysis and Salesforce Administration & Development. He/She will be leading a team of 3 - 4 team members with a mis of Salesforce skills.

The SF Lead works closely with the Corporate IT department’s CRM Team to support the development of enhancements related to the Salesforce.com platform. Working with end users from Revenue, Finance, and Marketing as well as other teams within the Corporate IT department, the candidate will be responsible for the administration, customization and development of applications within the Salesforce.com environment. The candidate will work closely with the business analyst, other developers, and business stakeholders to identify requirements and promote enhancements (including the hands-on development of the changes, testing, rollout, and documentation). The ideal candidate will be highly organized, extremely detail oriented, self-motivated, and have a demonstrated ability to respond effectively to changing work loads and priorities.

The SF lead will partner with the business end users and help them to clearly articulate requirements to the technology department. We need someone who is very familiar with Salesforce sales and service cloud and is comfortable configuring screens and workflow and working with people to understand business requirements.

The role is not limited to Salesforce.com and will encompass requirements for all internally used applications, custom built and off the shelf. This is a highly collaborative role interfacing with many different areas of the business with a prominent level of visibility. The successful candidate is a self-starter, team player, and will have a blend of business acumen and technical prowess.

Candidate Profile:

• B.E. / B.Tech / M.E. / M.Tech / M.S. degree in Computer Science, Engineering or equivalent
• 8-12 years work experience years in well-known IT / Technology / Software MNC companies
• Background in in software development in Java, J2EE, Dot Net and other common technologies
• Salesfoce Certified in Admin 201, 301, Functional Consultant, Platform Developer
• 10+ years overall experience with 6+ years in Salesforce overall management
• 6 years hands on experience configuring and developing Salesforce.com applications leveraging features such as custom fields, custom objects, validation rules, workflow rules, visual force pages, reports, application development and customization, and dashboards.
• Salesforce.com Certified Force.com Developer preferred.
• Working experience in Salesforce Sales and Service Cloud.
• Advanced working knowledge of Salesforce.com, Force.com and Visualforce.com
• Working knowledge of Apex, S-Controls, Triggers, Salesforce Einstein and related tools
• Strong broad-based understanding of the Salesforce.com application and its architecture.
• Ability to communicate ideas, expectations, and explain complex concepts in a clear manner.
• Ability to translate technical specifications into customer/business requirements.
• Experience troubleshooting and finding multiple solutions to a complex problem.
• Ability to work in a rapidly changing and interrupt-driven environment.
• Experience working within a team environment and independently.
• Ability to handle multiple tasks and projects simultaneously.
• Prior experience working with US teams preferred.
• Must be able to understand Salesforce Sandbox + production environments as well as basics screen, workflow and reporting configuration.
• Managing medium to large complexity projects using formal project management methodology.
• Skilled in creating and maintain requirements documents, process flows, swim lane diagrams.
• Skilled in using screen mockup tools such as a method to understand requirements and develop specifications.

Key Responsibilities:

• Document and test requirements for business solutions requested for custom app development
• Write technical documents for complex implementations for internal and external customers.
• Design and build custom objects in Salesforce.com.
• Integrate AppExchange applications within Salesforce.com organization.
• Work closely with business partners to realize the full capabilities of Salesforce.com.
• Proactively seek to improve day-to-day efficiency and automate activities wherever possible.
• Communicate Salesforce and related Development and Release Roadmap milestones to internal customers and stakeholders in the organization.
• Reconcile and document problems faced by clients and convert into opportunity to Showcase BBH products and move to Salesforce platform.
• Work in liaison with BBH Salesforce team to enhance the service functionality / Products offered.
• Communicate timelines of solutions offered and feasibility to clients (POC) and BBH.
• Documents business needs, but being able to distinguish between needs and wants; identify gaps between business needs and standard CRM application functionality, design and document solutions that fill the gaps; and provide detailed business requirements specifications for Salesforce.com developers
• Perform application configuration and customization of CRM systems (building screens, designing custom projects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency.
• Evaluate and implement Salesforce App Exchange solutions and add-ons to enhance the CRM systems.
• Prepare and document data conversion requirements for mapping from company systems into CRM.
• Develop, document, and execute test plans to assess the integrity and accuracy of business processes, CRM module functionality setups and modifications, enhancements, customizations and patches.
• Develop and maintain end user training documentation and deliver training to users as required.
• Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
• Construct summary and detailed views in Salesforce.com (SFDC) for all CRM subject areas (campaign, lead, prospect, opportunity, pipeline, account and revenue activities).
• Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
• Customize Salesforce.com page layouts, fields, tabs, and business processes
• Maintain and create workflows and approval processes within Salesforce.com
• Basic knowledge of Apex, Visual force page and triggers.
• Working knowledge setting communities based on (Koa, Kokua, Napili and VF).
• Setting up Single Sign On with on premise and Cloud Applications.
• Salesforce Mobile 1, Connected Apps, Email Services, Creating custom applications from scratch.
• Assist with bulk imports and exports of data into Salesforce.com using Apex Data Loader.
• Maintain user roles, security, profiles, etc.
• Coordinate upgrades, new system implementations, integration, etc.
• Assist in the resolution of technical support cases.

Transition Manager

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

This is one of the most important roles in BlackBeltHelp responsible for migrating processes from our existing as well as new clients. Because of the nature of the role, a Transition Manager needs to be a good communicator, as the role requires extensive interaction with the clients; needs to have strong Project Management skills, as most migrations are complex projects that require expert management skills

Job Description:

• Deliver all Transition Projects and Programmes in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting) , where the successful implementation of service resource skills and processes are just as critical to project success as technolog
• Act as the central liaison for all transition activitie
• Operationalize relevant contract SLA’s and obligation
• Manage day to day Transition project communication both with all stake holders and produce relevant reports accurately and in a timely manner at the agreed frequency.
• To take full responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders
• To interface with 3rd party suppliers, involving agreement, planning, timelines and quality of deliverables
• Produce detailed project plans to manage interdependencies
• Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
• Manage the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered
• Create and effectively manage the stakeholders, incorporating all project work: streams
• Monitor the programme/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented
• Review the outcomes of the Transition Projects to determine any corrective action that could be taken to improve timely delivery.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Skills:

• Experience of project delivery in all aspects of the Transition Lifecycle Management
• Contract Management
• Telecom Passive infrastructure technical skills
• Project Management Skills
• Excellent communication Skills
• Bachelor degree in either Legal, engineering, project management, communication
• Experience of managing, direct or matrix, project managers.
• Experience in managing deliverables via 3rd party vendors in a high profile and/or technically innovative enterprise solution
• Overall experience of at least 8-10 years in Transition / Project Management

Additional notes and requirements for the position are below:

• Communication skills
• 4-5 years of quality assurance experience
• Comfortable speaking to large groups
• Superb organizational skills
• Strong technical skillset
• Excellent communication skills

Quality Manager

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

Drive improvement initiatives that positively impact Client satisfaction & business profitability Identify areas of improvement and facilitating improvement projects which can result in significant improvement in profitability through innovative & sustainable solutions Identify process gaps & automation opportunities.

Job Description:

• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications
• Assessing customer requirements and ensuring that these are met
• setting customer service standards
• Working with operating staff to establish procedures, standards, systems and procedures
• Writing management/technical reports and customers’ charters
• Determining training needs
• Acting as a catalyst for change and improvement in performance/quality
• Directing objectives to maximise profitability
• Recording, analysing and distributing statistical information
• Monitoring performance
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Skills:

• Confidence
• Excellent technical skills
• Organizational skills
• Planning skills
• Interpersonal skills
• Communication skills
• Problem solving skills
• Team working skills
• IT skills
• Communication skills.

Additional notes and requirements for the position are below:

• Communication skills
• 4-5 years of quality assurance experience
• Comfortable speaking to large groups
• Superb organizational skills
• Strong technical skillset
• Excellent communication skills

BlackBeltHelp Tier 1

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).

Help Desk Products:

• BlackBeltHelp Chatter® - LIVE Chat Support Software
• BlackBeltHelp Lexicon® - Knowledge Management and Insta Alerts Software
• BlackBeltHelp SF1 – Incident Management Mobile App
• BlackBeltHelper – A Personal Assistant App
• BlackBeltHelp Mobile App – Help Desk Mobile App
• BlackBeltHelp Single Sign-on Solution

Help Desk Services:

• IT Help Desk
• Student Services
• Financial Aid
• Admissions and Enrollment

Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).

The primary responsibility of a BlackBeltHelp Tier 1 agent is delivering support to BlackBeltHelp clients. Agents will receive incidents from multiple channels including telephone, email and chat from internal as well as external points of contact. Agents are to maintain a proficient knowledge of supported applications procedures and be able to assist users with a variety of problems.

Required Skills:

• Excellent written and verbal communication skills.
• Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access)
• Knowledge in Microsoft Outlook and/or Lotus Notes.
• Knowledge in Windows XP+, Vista, 7 and Mac OSX Operating Systems.
• Knowledge of Active Directory.
• Strong customer service skills.
• Strong problem solving skills and decision making ability.
• Effective listening and probing question skills.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Ability to follow policies and procedures; attention to detail.
• Ability to handle a large call volume.
• Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays.
• Strong enthusiasm and desire to learn.
• Perform well in a team and as a team.
• Self-motivation and organization.
• Ability to multi-task.

Job Description:

• Provide friendly, courteous, and quality support to all users.
• Strive to meet or exceed all SLA goals.
• Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications).
• Document customer requests in the appropriate issue tracking system.
• Route tickets accurately to client level support when needed.
• Stay current on and adhere to established policies, procedures and documentation.
• Be a subject matter expert in the full suite of supported client system and processes.

BUSINESS ANALYTICS

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).

Required Skills:

• Agile SDLC
• Databases modelling
• Analytical and process oriented
• Programming Skills
• Amazon AWS
• Web and Mobile Native application development
• Chatbot Development life cycle
• Business Intelligence report creation

Responsibilities:

• Will be a part of the team developing frontend and backend bots and integrated solutions platform development.
• Identify business and functional needs during the design, recommend business priorities, advising business on options, risks and cost.
• Build process to design and upgrade software based on client business needs
• Form and maintain business requirements and functional specification documentation.
• Create use cases, flow charts, OO model, UML diagrams, process flows, task analysis, database diagrams, wire frames and screen mock-ups.
• Serve as the conduit between the end users and software development team by participating in system testing, data validation, collection and documentation of software bug reports
• Responsibility to support team resources in testing, application, integration, product, regression and user acceptance.
• Experienced with Scrum and Agile development methodologies.
• Assist Quality Management team to ensure that your functional documentation can be easily translated into test plans and ensure that the proper testing plans have been completed. Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation

Experience:

• Bachelor's degree or 3 years analytical work experience
• Minimum a year work experience in Information Technology
• Minimum a year experience in understanding of business modeling concepts, business systems development and analysis
• Minimum a year programming experience
• Proficiency using MS Visio, PowerPoint, MS Office Suite, MS SharePoint
• Experience working within a structured, iterative SDLC lifecycle
• Experience creating Use Case diagrams and/or Business Process Modeling (BPM). Knowledge/experience using Quality Center
• Must understand technical problems and solutions in relation to current and future business environments
• Candidate from IT/Higher Education sector having contact center experience will be an advantage

VP – Product Management

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).

Responsibilities:

• Should have successfully implemented chat and voice bot solutions
• Should have experience in reducing operating cost by automating business processes
• Candidate from IT/Higher Education sector having contact center experience will be an advantage.
• Should be well versed with AWS and offerings.
• Do Product UAT to ensure that the product is designed as per requirement.
• Define business requirements and managed build effort and enable the company to enter and successfully compete in US higher education sector.
• Manage the coordination between the user community, development team, and senior management.
• Should have instituted software development lifecycle methodology and best practices, contributing to the product releases being delivered on time and within budget.
• Identifying opportunities, developing strategies, and driving application and product reuse/optimization across the product or product line

Required Skills:

• AI and RPA Product Management
• Internal resources, Consultants and third-party developers (vendor) Management
• Business Development
• Customer Support
• Agile Software Development
• Market Analysis and Market Driven Innovation
• Competitive Strategy Development

Campaign Manager - Email Marketing

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).

Responsibilities:

• Create email marketing campaigns to promote products/services.
• Manage the Email Campaign Marketing Tool - Pardot
• Experience in Sales Force Marketing Cloud development
• Track and analyze direct and interactive marketing campaigns
• Ensure all deliverables for the team are completed
• Email Marketing Experience of 4-5 years minimum
• Develop the theme of each campaign and Plan Newsletter Calendar to achieve or exceed assigned goal

Required Skills:

• SQL, HTML, Campaign Management, Pardot, Salesforce CRM

Qualification:

• Any Graduate - Any Specialization
• Ability to multi-task

Operations Manager

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).

BlackBeltHelp Products:

• BlackBeltHelp Chatter® - LIVE Chat Support Software
• BlackBeltHelp Lexicon® - Knowledge Management and Insta Alerts Software
• BlackBeltHelp SF1 – Incident Management Mobile App
• BlackBeltHelper – A Personal Assistant App
• BlackBeltHelp Mobile App – Help Desk Mobile App
• BlackBeltHelp Single Sign-on Solution

BlackBeltHelp Services:

• IT Help Desk
• Student Services
• Financial Aid
• Admissions and Enrollment

Operations Manager:

• The operations manager will be responsible to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. He must be an organized, reliable and results-driven professional. He must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements with excellent customer service and communication skills.

KEY REQUIREMENTS:

• Customer Focus: must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams and all organizational customers.
• Proven experience as an operations manager or a similar position
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patience

Key Responsibilities:

• Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Develops the daily / weekly operational systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves the overall operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplishes the human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Meets the financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other related duties as assigned.

ADC/ADM

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects.

Required Skills & Experience:

• Proven inside sales experience
• Track record of over-achieving quota
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• BA/BS degree or equivalent

VP Marketing

Location: Gurgaon, India
Timings: 5:30 PM - 2:30 AM IST

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 7 years.With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Responsibilities:

• Develop and leverage powerful donor & influencer networks to create a lead generation machine for the Development Department.
• Build the brand to drive awareness and clout so that our portfolio company is seen as a leader in the non-profit field.
• Execute expert business planning with strong bias to action
• Create specified centers of excellence as listed below.
• Establish Key Centers of Excellence.
• Expert Planning & Business Strategy.
• Pioneer and implement measurable strategies that will drive hard revenue goals and increase awareness at the national and global levels.
• Partner closely with the Development Department to create a solid plan to reach prospects that reflects segmentation, targeting and value proposition development
• Develop a marketing plan that reaches target segments quickly and effectively.
• Mobilizing the communications team to get the plan off the page- with efficiency and flexibility-measuring results and adjusting the plan to reach.
• Web Presence: Prospects see it, they get it, they love it, they give.
• Establish a best in class web presence that drives prospect engagement, and supports aggressive lead generation and awareness growth goals.
• Evaluate and enhance Blackbelthelp’s Search Engine Optimization to own key search terms and drive donors and supporters to the site:-

Brand Building and Story Telling:

• Continue to develop and strengthen Blackbelthelp’s unique and compelling voice to build brand awareness, relevance, reputation and esteem among target audiences.
• Ensure that the brand is strong and consistent in every marketing tactic, and that the Blackbelthelp’s story is communicated with drama, creativity and impact
• Lead the creation/production of inspiring design, content and campaigns that builds the brand and drives prospects.
• Rally Blackbelthelp’s stakeholders around the brand; ensure brand standards are maintained across all channels.

Awareness Building:

• Build awareness so that Blackbelthelp is seen as a leader in our field. Build and leverage connections to ensure that influencers within target industries and demographics know and love Blackbelthelp sure and manage recognition and clout so that Blackbelthelp is recognized for all the right reasons.

Open Sourcing, Be a connector:

• Find, develop and leverage supporters who have time, money, expertise and connections.
• Leverage these relationships to broaden Blackbelthelp’s reach and impact so that we can do more with less. (i.e. Cause Marketing Partnerships., In-Kind Support, Celebrity Ambassadors, etc.)

Stakeholder Communications:

• Mastermind and execute innovative stakeholder communications strategies to educate and inform current supporters about activities and accomplishments.
• Design a prospect communication plan that motivates supporters to move up the giving ladder, increasing their levels of support over time.

Required Skills & Experience:

• Bachelor’s degree required. Master’s Degree with a specialization in Marketing preferred.
• 10 years of well-rounded marketing / business development experience in positions of increasing responsibility, with a focus on marketing expansion and identifying emerging market trends.
• 3-6 years of leadership experience with the ability to motivate and provide professional development to a team of 3 direct reports. A hands-on collaborative style of working is a must! - Experience building brand awareness and support internally.
• Thorough knowledge of marketing principles, brand, product and service management, sales and business development; along with a demonstrated track record of success and performance.
• Ability to understand changing market dynamics, translating them into actionable strategies to achieve company objectives.
• Advanced experience working with a variety of traditional and modern marketing and communications functions including: branding and messaging to different target audiences.
• An understanding of all aspects of print material production; development and implementation of social media plans; and working with the press and other related media outlets.
• Knowledge of Microsoft Office and desktop publishing programs, Adobe Creative Suite programs, and an understanding of social media platforms

Content Writer

Location: Gurgaon, India
Timings: 5:30 PM - 2:30 AM IST

Responsibilities:

• Accountable for all content writing and marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.
• This role requires a brand publisher mindset: creating user friendly content and then to optimize the path to conversion.
• Editorial requirements include basic SEO understanding, content categorization and structure, content development.
• This person must understand the basic best practices of the main social media channels, which content and approaches work on each and why.
• Passionately taking a lead role in shaping company's path.

Required Skills & Experience:

• BA/BS or equivalent working experience
• Experience creating content for the web and growing a social audience
• Editorial mindset that seeks to understand what audiences consume and how to create it
• Ability to analyze and present content and social performance
• Experience with the top social channels

Architect

Location: Gurgaon, India

Requirements:

• Experience of applying data science and machine learning in Python and/or R, including using the scikitlearn, numpy and pandas libraries.
• Minimum 3-7 years of dedictated experience in ML/AI/DL NLP and Predictive Analytics, overall experience approx 7-10 years.
• Expertise in machine learning algorithms and experience using the following ML techniques: Logistic Regression, Decision Trees, Random Forests,
• Gradient Boosting, SVMs, Time Series, KMeans, Clustering, NMF)
• Experience with visualization tools such as Tableau, Qlikview or PowerBI, including some experience of server set-up.
• Strong understanding and application of statistical methods and skills: distributions, experimental design, variance analysis, A/B testing, and regression.
• Experience building and deploying predictive models
• Demonstrated leadership by building Data Science teams and fostering growth
• Strong Expertise in Predictive Modeling, data models and DL models
• Exposure to Big Data technologies such as Hadoop, Elastic Search etc
• Perform Data Exploration & Feature Engineering, Build mathematical/Statistical/machine learning models .
• Perform descriptive analysis and Hypothesis testing.

Responsibilities:

• You will be working on developing new predictive models, machine learning model, analytical models, data models.
• Statistical models and related application
• Work on Cutting edge technology in predictive modelling, machine learning and neural networks.
• Will be working on Educational Data Mining Applications & Building models

Data Scientist

Location: Gurgaon, India

Expertise:

• At least 3-5 years of relevant experience with Statistical Modelling, Predictive Analytics or Recommender Systems Decent Understanding of Machine Learning Algorithms and Neural Networks Prior experience with NLP and Elasticsearch is advantageous
• Expert in Logistic Regression based as well as other classification based model building, Time series forecasting, segmentation techniques, clustering Hands on with programming language Python or other interpreted language.
• Desired Good knowledge of big data platforms and tools.
• Strong in Python.
• Extensive experience with data manipulation and analysis using SQL
• Use your expertise in NLP/data science to propose a solution which will add value to the business
• Experience in creating end-to-end data and process pipeline will be a plus
• Experience of working on a project end-to-end: problem scoping, data gathering, EDA, modeling, insights, and visualizations
• Must have solid hands-on experience with data, need to understand data and showcase the same.
• Experience in using deep learning, NLG, conversational agents
• Grasp at databases including RDBMS, NoSQL, MongoDB etc.
• NLP Concepts- WordNet, POS Tagging, Lemmatization NP Chunking, Syntactic and Dependency Parsing, Coreference Resolution, Clustering, Categorization, Topic Analysis, Summarization, NER
• Neural networks,interpreted language,technical expertise,machine learning algorithms

Responsibilities:

• Be innovative to create the analytical solution and then deliver on the same.
• Implement several machine learning models and algorithms for business use cases.
• Demonstrate excellence in engagement delivery and strategic problem solving
• Passion to solve problems can be observed in your work Required Experience: 2years to 5 years
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of cross-browser compatibility issues and ways to work around them.

UI Developer

Location: Gurgaon, India
Timings: 2:00 PM - 11:00 PM IST

We are looking for passionate, hard-working, and talented front-end engineers to innovate in building innovative applications. You will have an enormous experience to build high impact products.

BlackBeltHelp solutions are designed to deliver a seamless OneStop Support experience for higher education administrators and students alike. We help administrators unify all applications into an easy-to-navigate, AI and analytics powered dashboard to drive institutional processes, build integrated ecosystems and leverage scalable data sets.

Extensive experience on Angular JS is a must for this role.

Responsibilities:

• Develop new user-facing feature and build reusable code.
• Identify Design and Coding problems and devise elegant solutions.
• Build Optimize code for web application and ensure maximum speed and scalability of web application.
• Ensuring the Cross Browser Compatibility of application.
• Ensuring the compatibility of application for various screen resolution and responsiveness.
• Collaborate with other team members and stakeholders

Required Skills & Experience:

• Proficient Understanding of Object Oriented Javascript
• Proficient understanding of client-side scripting and JavaScript libraries, including jQuery, jQuery UI
• Should have strong grip on asynchronous request handling, partial page updates, and AJAX
• Good understanding of web markup, including HTML5, CSS3.
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of cross-browser compatibility issues and ways to work around them.

Sr. Manager DataCenter & Cloud Opertations

Location: Gurgaon, India
Timings: 5:30PM-2:30AM

We are looking for passionate and highly self-motivated individual to work primarily as a Sr Manager – Cloud & Data Center Operations; managing Data Center Operations and Cloud systems – Azure & Amazon Web Services (IaaS & PaaS). The responsibilities deal with troubleshooting of all assignments that are routine in nature. Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Basic knowledge of principles, practices, standards, and procedures in one or more functions of the job. Relies on established procedures, criteria and rules, to plan and accomplish tasks.

The job responsibility also includes:

Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics. Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. Would require on-call availability and working a 24 x 7 shift hours.

Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.

Preferred Skills:

• Ensuring effective and efficient management of day to day 24x7 Datacenter Operations. Including industry leading Cloud hosting like AWS, Azure, IBM Softlayer etc.
• Total IT experience 12-15 yrs, with minimum last 8 year in DC Operations and Cloud Administration.
• Manage/Improve the workflows and throughput for data Centers Operations.
• Should be a subject master in Data Center and Cloud Operations.
• Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s).
• Play a key part in innovation and driving automation within Data Center & Cloud services.
• Be passionate about the quality and quantity of services being provided by the Data Center Operations and Cloud support teams and continuously strive to improve our Customer Experience.
• Management of large scale events in the Datacenter(s)
• Part of an on-call rotation for Datacenter Issue escalations.
• Vendor management/monitoring vendor performance.
• Ensuring his/her Data Center is compliant with all relevant security policies and procedures.
• Knowledge of server hardware maintenance/troubleshooting across multiple server vendors. Including but not limited to serves, storages, routers, switches, firewalls, load balancers etc.
• In-depth knowledge of Windows administration, Linux/Unix, Network and Storage systems.
• Either Windows 2012 MCSE or Linux/UNIX certification and administration experience
• Professional certification on two or more of the public cloud offerings including AWS.
• ITIL certified
• In-depth knowledge and experience of change / incident management.
• Solid data mining / analysis skill.
• High literacy in security and customer data protection
• Network certification - CCNP, Network+
• Storage systems experience
• Fluent English verbal and written proficiency.
• Solid communication skill set (decision making, confrontation management, commitment, coaching the team)
• Project Management skills.
• People Management skills.

Vice President Sales Operations

Location: Gurgaon, India
Timings: 5:30PM-2:30AM

The Vice President Sales Operations (VPSO) directs the firm’s support investments in sales force effectiveness and manages functions essential to sales force productivity. These include planning, reporting, quota setting and management, sales process optimization, sales training, sales program implementation, sales compensation design and administration, and recruiting and selection of sales force talent.

Job Responsibilities:

• Designs, implements, and manages sales forecasting, planning, and budgeting processes. Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization. Ensures planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within the firm.
• Provides leadership to the sales organization, and counsel to the Senior Vice President Sales, in implementing sales organization objectives that appropriately reflect the firm’s business goals.
• Responsible for equitably assigning sales force quotas and ensuring the firm’s financial objectives are optimally allocated to all sales channels and resources through the quota program.
• Accountable for the timely assignment of all sales organization objectives.
• Partners with senior sales leadership to identify opportunities for sales process improvement. Facilitates successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch. Fosters an organization of continuous process improvement.
• Prioritizes investments in enabling technologies in support of sales organization productivity. Works closely with the Senior VP Sales and Chief Technology Officer to understand firm sales and technology strategy. Recommends changes and enhancements to the company Customer Relationship Management technology platform.
• Responsible for the optimal deployment of sales personnel. Makes recommendations for changing sales roles, coverage models, or team configurations to maximize sales productivity.
• Leads a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models.
• Works closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success. Aligns reporting, training, and incentive programs with these performance management priorities.
• Ensures sales reports and other internal intelligence is provided to the sales organization. Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives.
• Working closely with sales leadership and Human Resources, establishes a sales force training plan focused on developing and reinforcing critical sales competencies. Prioritizes training objectives for selling, sales management, and sales support roles.
• Working with Human Resources and senior sales leadership, designs sales incentive compensation programs that provide market-competitive pay, reinforce sales organization strategy, and align with business and sales organization objectives.
• Establish sales compensation program rules, policies, and procedures. Ensures sufficient resources are assigned to adequately administer sales compensation programs. Works closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with sales compensation.

ACCOUNTABILITY AND PERFORMANCE MEASURES:

• Achievement of firm sales, profit, and strategic objectives.
• Accountable for the on-time implementation of sales organization quotas and performance objectives.
• Responsible for the efficient allocation of technology, support, and training resources impacting the sales organization.
• Accountable for accurate and on-time reporting essential for sales organization effectiveness.
• Achievement of strategic objectives defined by company management.

QUALIFICATIONS:

• Master’s in business administration (MBA) or equivalent preferred.
• Minimum 5 years of sales or sales management experience in a business to business sales environment.
• Minimum 5 years in a sales operation, business planning, or sales support management role.
• Experience successfully managing analytically rigorous corporate initiatives.

Sr. Manager Network

Location: Gurgaon, India
Timings: 5:30PM-2:30AM

We are looking for passionate and highly self-motivated individual to work primarily as a Sr. Network Engineer. The responsibilities deal with troubleshooting of all assignments that are routine in nature.

The job responsibility also includes:

Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to network infrastructure requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics. Maintain documented (e.g. Disaster Recovery) procedures for LAN/WAN Infrastructure. Collaborates and contributes with team members, vendors, and other technical staff to develop, design, implement, and continuously improve systems. Would require on-call availability and working a 24 x 7 shift hour.

Active coordination with team members and other groups to effectively perform break-fix and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, IOS, network and port configuration, firewalls, load balancers, and peripherals etc.

Essential Skillsets:

• 7-8 years of technical I.T. infrastructure or operations experience.
• Primarily hands-on experience in a complex network environment.
• In-depth knowledge in WAN transport systems/services, LAN switching technology (including Spanning tree, VTP domain management), routing protocols (EIGRP, OSPF, BGP) etc.
• Proven ability to manage a multi-vendor WAN, multi-protocol routing.
• Strong hands-on experience on Network hardware like Cisco Nexus switches, Cisco Classic switches, Cisco routers, Avaya Switches, HP switches etc.
• Hands-on experience on Multi-vendor firewall like Checkpoint firewalls, Sonicwall, Sophos, Palo Alto etc.
• Hands-on experience on BIG IP F5 load balancers & iRule.
• Hands-on experience in some of or all following areas: VSS, Data Center Technologies, HSRP, QoS, VoIP (Cisco/Avaya), DMVPN, SSL VPN/Ipsec VPN, Wireless technologies, F5 load balancers, WAAS
• Have knowledge on AWS
• Good experience on Site-2-Site VPN, Remote VPN, Data Protection, URL filtering, NAT, QOS, IPSEC, Threat management
• Demonstrated ability to manage multiple projects in an efficient manner.
• Proven experience of LAN/WAN/Security design & implementation.
• Demonstrated excellence in communications, presentation and customer focus skills.
• Proven commitment to quality results.
• CCNP essential. CCDP or CCIE is preferred
• ITIL Process knowledge (Problem, Incident, Change Management)

Account Manager Customer Success

Location: Gurgaon, India
Timings: 06:30 PM - 03:30 AM IST

Skills and Responsibilities:

• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive Customer Success Outcomes
• Increase renewal rates and reduce churn
• Expand our revenue in accounts through cross-sell and up-sell
• Drive new business growth through greater advocacy and reference-ability
• Define and Optimize Customer Life-cycle
• Map customer journey
• Develop listening points in journey (e.g., usage, satisfaction, etc.)
• Standardize interventions for each point in journey
• Define segmentation of customer base and varying strategies
• Identify opportunities for continuous improvement
• Learn from best practices in industry
• Manage Customer Success Activities
• On-boarding
• Training
• Professional Services
• Customer Support
• Customer Success Management
• Renewals
• Cross-sell / Up-sell
• Advocacy
• Measure Effectiveness of Customer Success
• Define operational metrics for team
• Establish system for tracking metrics
• Create cadence for review within team
• Expose subset of metrics to executive team, company and board
• Lead World-class Customer Success Team
• Recruit experienced leaders for each functional role
• Attract high potential individual contributors into team
• Create rapid on-boarding process for new team members
• Foster collaboration within team and across customer life-cycle
• Encourage continuous learning within team
• Enhance Effectiveness and Efficiency Through Technology
• Support systems ,Customer marketing software ,Reference and advocacy solutions ,Customer Success Management platform ,Inspire Customer Success Across Company, Create company-wide culture of Customer Success ,Align with Marketing around marketing to existing clients ,Align with Product around driving product road-map .Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
• Align with Finance around measurement and forecasting
• Align with Executive Team around key metrics and objectives
• Drive company-wide definition of ideal customer
• Create company-wide customer feedback loop

Skills and Responsibilities:

• 5+ years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales experience
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Relevant Bachelor's degree preference for computer science or related degrees

REGIONAL VP SALES

Location: Gurgaon, India
Timings: 06:30 PM - 03:30 AM IST

Looking to work on the leading edge of educational technology and sell products institutions need and want, look no further. Unifyed is leading the way in the mobility, portal and identity race. We are fast paced, entrepreneurial, and on the front end of an exponential growth phase. We are looking for a seasoned educational technology sales expert, with deep knowledge of the administrative technology infrastructure universities deploy.

Responsibilities:

• Achieve quarterly and annual sales targets
• Build and maintain a 4x pipeline
• Build and execute a regional strategy to achieve both new, renewal and expansion targets
• Work alongside Customer Success and Account Management teams to identify opportunities for upsell
• Accurately forecast regional revenue
• Document all activities and meetings in the CRM
• Work with pre and post sales engineers, project managers, delivery, and others to ensure high levels of customer satisfaction throughout implementation
• Stay up to date on product releases
• Provide customer and market intelligence to Product, Marketing, and Management teams
• Indirect management of regional team consisting of Customer Success, Account Management, and Inside Sales

Qualifications:

• 5+ years successfully selling into Higher Education, preferably Administrative Technology such as SIS, LMS, identity (IDAP/IDAM), mobility solutions and campus portals
• 2+ years of successful Field Sales
• Previous experience managing a team
• Success closing multiple statewide systems
• Proven track record of exceeding quota
• Deep understanding of typical Higher Ed technology stack
• Experience successfully leading others, directly or indirectly
• Active relationships with technology decision makers at colleges and universities
• Live within 30 miles of a major airport

Vice President Inside Sales

Location: Gurgaon, India
Timings: 06:30 PM - 03:30 AM IST

The Vice President of Inside Sales will be responsible for driving sales efforts worldwide with a focus on: improving productivity, promoting industry best practices, driving sales bookings growth, and managing a growing team of Inside Sales Reps. Focus areas include: sales execution, sales model productivity, training of sales personnel and sales performance analysis. The VP of Inside Sales will be hands-on providing mentorship and development to the inside sales team.

Responsibilities:

• Directly supervises employees in the Inside Sales team. Will have 6 Direct Reports
• Works with sales Leadership to implement a rigorous sales rep training program that establishes rules of engagement, scripts, communication protocols, and closing tools
• Work with marketing to create lead generation and sales conversion tools
• Work qualified opportunities to close
• Train direct reports on full cycle selling, moving the team from lead qualification to full cycle sales
• Own the sales funnel from top to bottom – from sales lead to close. Own all sales conversion metrics and monthly goals. This includes RFP, RFI and RFQ’s
• Maintained a 4x forecasted pipeline
• Effectively guide sales team in use of Salesforce (or other CRM) system while creating metrics to improve sales and operational performance
• Meet or exceed sales goals and revenue objectives for each key vertical
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
• Maintain sales volume, product mix and selling price by keeping current with changing trends, economic indicators and competitors
• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
• Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales targets and KPI target are met
• Ensure targets are delivered through people management, performance review, reward and individual recognition
• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
• Provide on-the-ground support for sales associates as they generate leads and close new deals
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them
• Recommend, Develop and implement new sales initiatives, strategies and programs to capture key demographics
• Continually develop knowledge of the business climate, applications and competition for his/her defined geography and accounts
• Develop, maintain and execute a territory plan
• Maintain data relative to opportunities, accounts and activities and will document customer interactions
• Prepare reporting as needed

Skills & Requirements:

• Must have managed an inside sales team for a minimum of 5 years
• Must have exceeded quota expectations, closing over 100% of quota, or over $2M in business / year
• Must possess the leadership qualities of being: (1) a great Recruiter (2) a great sales Trainer and (3) an Inspiring & Motivating Leader
• Experience should include 7+ years of insides sales experience with an enterprise software and/or SaaS company
• Must have experience running a sales funnel – from marketing to lead to close
• Excellent leadership, energy, judgment, communication, interpersonal, management and analytical skills required
• Passionate about growing and building a business to its full potential
• Should have market intelligence in the field of Higher-Ed
• Should have worked with cross functional teams to find reference accounts and ambassadors to champion sales to closure
• A successful track record of milestone achievement, operational excellence and strong cross-functional skills. Recognized as a high achiever who is willing to work broadly to resolve issues in an inclusive way, and significant experience with inside sales process improvement (from opportunity creation through deal completion)
• Bachelor Degree required, MBA is highly preferred

Programmer Analyst

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

Responsibilities:

• Work on PL/SQL development( stored procedures, triggers, functions, packages and other pl/sql objecs etc)
• Hypertext procedures and Hypertext functions (HTP and HTF respectively),Forms(D2K)

Required Skills & Experience:

• Should have strong knowledge of SQL. This includes knowledge of all the SQL objects like tables, views, materialized views, synonym, sql functions, joins etc.
• Should be proficient in PL/SQL development( stored procedures, triggers, functions, packages and other pl/sqlobjecs etc)
• Knowledge of Hypertext procedures and Hypertext functions (HTP and HTF respectively)
• Knowledge of Forms(D2K)
• Understanding the concepts of Java, HTML, Pro*C.
• Experience in UNIX user/shell scripting.
• Exposure to groovy and grails preferable
• Flexible and ready to adopt on master changing situation and adoptable to job challenges.
• Ability to communicate effectively with business staff.
• Ability to learn and apply new technologies quickly.
• Excellent written and verbal communication skills.
• Understanding of the Oracle Database and Fusion Middleware stack.

PROJECT MANAGER

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

I-MADE is inviting prospective candidates to be a part of building the future in higher- education technology. Project Manager will be responsible for working for premier customers of I-MADE in implementation of next generation Student Information System (SIS) solution. This position provides opportunity to work with a highly-advanced team and experience the first-hand process, innovation, and technology that goes into building a game changing product.

ROLES & RESPONSIBILITIES:

• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress and performance.
• Identify and manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools, and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Establish and maintain relationships with customers/third parties/vendors
• Create and maintain comprehensive project documentation

MUST HAVE:

• Prior experience in implementation of large-scale ERP projects
• Prior experience of working in agile and waterfall methodology
• Proficient in Project Management tools like MS-Project and JIRA
• Experience working in organizations with distributed teams across different time zones.
• Strong communication and presentation skills including strong ability to network and negotiate at all levels in the organization

GOOD TO HAVE:

• Prior experience in Higher Education domain
• Candidates from technical background will be preferred
• Understanding of scalable computing systems, software architecture
• PMP / PRINCE II certification is a plus

EXPERIENCE: 10+ years of relevant technical experience

LOCATION: Gurgaon

SOC Manager

Location: Gurgaon, India
Timings: 05:30 PM - 02:30 AM IST

Required Skills:

• 10+ yrs of experience
• Proficient in Incident Management and Response
• Experience in security device management and SIEM ( Alienvault, ELK, Splunk, Wazuh, etc )
• Experience in Forensics and Mitigation
• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Experience in threat management
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
• Knowledge of applications, databases, middleware to address security threats against the same.
• Proficient in preparation of reports, dashboards and documentation
• Excellent communication and leadership skills
• Experience in performing vendor management
• Ability to handle high pressure situations with key stakeholders
• Good Analytical skills, Problem solving and Interpersonal skills
• Working knowledge and experience with MS office with proficiency in Excel

Educational Qualifications:

• BE-IT / B Tech /Comps
• CEH
• CPT
• CompTIA PenTest+
• OSCP

Roles and Responsibilities:

• Lead and manage Security Operations Center
• Primarily responsible for security event monitoring, management and response
• Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring
• Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives
• Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs
• Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center
• Management, administration & maintenance of security devices which consists of state-of-the art technologies
• Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
• Should be able to run Awareness Training.
• Responsible for integration of standard and non-standard logs in SIEM
• Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.

Content Writer

Location: Gurgaon, India
Reporting Manager Director of Marketing
Timings: 05:30 PM - 02:30 AM IST

BlackBeltHelp:

BlackBeltHelp is the #1 AI-powered One Stop provider for students, faculty and staff in higher education. Our One Stop solution – a cloud-based, AI-enabled and integrated voice, chat, ticket, email and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.

Our virtual One Stop serves the entire campus lifecycle:

• IT
• LMS
• Switchboard
• Admissions/ Enrolment
• Registration
• Financial Aid
• Student Accounts/Bursar
• Student Services

Our solutions are designed to increase retention, completion and constituent satisfaction rates. Our partner institutions experience:

• Ability to serve both distance and presence-based students with a highly personalized experience
• Resolve 90% of all service inquiries in one interaction
• Deliver 90% satisfaction rates
• Provide personalized online self-help tools and apps

Overview:

The Content Writer is "the voice" of an organization by writing web content that aligns with their branding and other marketing efforts. Candidate must have demonstrated writing experience, professional and/or academic. He/she should have experience writing for a web-based audience as well as a working knowledge of search engine optimization best practices and how they apply to content marketing.

Core responsibilities include the following:

• Implementing various elements of the content marketing strategy as instructed by Project Manager
• Optimizing current copy on the website (page titles, meta descriptions, h1s, alts, anchor text, etc.)
• Writing new SEO-friendly copy for pages on the website
• Blog writing and posting on WordPress
• Press release writing (as well as other forms of PR--media pitches, articles, etc.)
• Infographic creation and promotion
• Content creation (eBooks, Case Studies, White Papers, etc.)
• Video Transcriptions
• Researching trending topics within a variety of industries
• Other duties as assigned (Online Reputation Management & SMO)

Further requirements include the following:

• Excellent verbal and written communication skills
• A working knowledge of SEO and how it applies to content marketing
• Basic knowledge of HTML
• Creativity & resourcefulness
• Extreme attention to detail
• The ability to multitask and adhere to deadlines
• Flexibility to evolve strategies quickly & effectively
• Experience in WordPress and Blogger (preferred)

Skills and Qualifications:

• Bachelor’s degree in relevant technical field
• 3-6 years industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Full Stack Developer

Location: Gurgaon, India
Reporting Manager Chief Architect
Timings: 2:00 pm-11:00 pm (IST)

BlackBeltHelp:

BlackBeltHelp is the #1 AI-powered One Stop provider for students, faculty and staff in higher education. Our One Stop solution – a cloud-based, AI-enabled and integrated voice, chat, ticket, email and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.

Our virtual One Stop serves the entire campus lifecycle:

• IT
• LMS
• Switchboard
• Admissions/ Enrolment
• Registration
• Financial Aid
• Student Accounts/Bursar
• Student Services

Our solutions are designed to increase retention, completion and constituent satisfaction rates. Our partner institutions experience:

• Ability to serve both distance and presence-based students with a highly personalized experience
• Resolve 90% of all service inquiries in one interaction
• Deliver 90% satisfaction rates
• Provide personalized online self-help tools and apps

Overview:

The full stack developer is someone who can work on both the backend and front-end of systems. This means that they can develop fully fledged platforms (with databases, servers and clients) which don’t need other applications to function.

Job Responsibilities:

• Experience implementing applications using React JS.
• In depth knowledge of NodeJS, ExpressJS, React JS
• Experience creating front end applications using HTML5, React JS, NodeJS, CSS and Bootstrap.
• Hands on experience with JavaScript Development on both client and server-side.
• Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full stack paradigm.
• Proficient in NoSQL (Mongo DB) database.
• Creating secure RESTful-based web services in JSON, JavaScript
• Knowledge of the following will be considered as an advantage: Consumer Web Development Experience for High-Traffic, Public Facing web applications.
• Knowledge of Amazon Web Services will be plus.
• Continuous integration and version control ( Git).
• Create proof of concept and prototyping for innovative ideas
• Drive the work estimation, product design, development to meet the expectations and timelines
• Adhere to industry best practices for software development
• Update technical documentation relating to design and coding

Requirements:

• Proven experience as a Full Stack Developer or similar role
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics or relevant field with 2 -3 years of relevant experience.

IT Helpdesk Analyst

Location: Gurgaon, India
Reporting Operations Manager
Timings: 5:30 pm -2:30 am IST (24*7)

BlackBeltHelp:

BlackBeltHelp is the #1 AI-powered One Stop provider for students, faculty and staff in higher education. Our One Stop solution – a cloud-based, AI-enabled and integrated voice, chat, ticket, email and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.

Our virtual One Stop serves the entire campus lifecycle:

• IT
• LMS
• Switchboard
• Admissions/ Enrolment
• Registration
• Financial Aid
• Student Accounts/Bursar
• Student Services

Our solutions are designed to increase retention, completion and constituent satisfaction rates. Our partner institutions experience:

• Ability to serve both distance and presence-based students with a highly personalized experience
• Resolve 90% of all service inquiries in one interaction
• Deliver 90% satisfaction rates
• Provide personalized online self-help tools and apps

Overview:

The primary responsibility of a Helpdesk Analyst is to deliver support to BlackBeltHelp clients. Agents will receive incidents from multiple channels including telephone, email and chat from internal as well as external points of contact. Agents are to maintain a proficient knowledge of supported applications procedures and be able to assist users with a variety of problems.   

Key Requirements:

• Excellent written and verbal communication skills.
• Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access)
• Knowledge in Microsoft Outlook and/or Lotus Notes
• Knowledge in Windows XP+, Vista, 7 and Mac OSX Operating Systems
• Knowledge of Active Directory.
• Strong customer service skills.
• Strong problem-solving skills and decision-making ability
• Effective listening and probing question skills
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Ability to follow policies and procedures; attention to detail
• Ability to handle a large call volume.
• Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays
• Strong enthusiasm and desire to learn.
• Perform well in a team and as a team
• Self-motivation and organization.
• Ability to multi-task.

Key Responsibilities:

• Provide friendly, courteous, and quality support to all users
• Strive to meet or exceed all SLA goals
• Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications)
• Document customer requests in the appropriate issue tracking system
• Route tickets accurately to client level support when needed
• Stay current on and adhere to established policies, procedures and documentation
• Be a subject matter expert in the full suite of supported client system and processes.

Required Experience:

• 1-3 years relevant experience
• IT graduate with technical skills

Implementation Engineer

Location: Gurgaon, India
Timings: 5:30 pm -2:30 am IST (24*7)

Job Description:

This position is part of the QuickLaunch Applications reporting into the Delivery & Support department. The purpose of this position is to design, implement and support Business Applications.

Responsibilities:

• Excellent verbal and written communication skills required – Must have experience communicating with US clients.
• 2+ years of experience in Linux Servers (Redhat, CentOS, Debian, Ubuntu)
• Good experience with Apache
• Exposure on Identity, SSO using protocols like CAS, oAuth, SAML, etc integrations.
• Configuration and custom styling of out-of-box applications
• Basic knowledge of MS SQL and mySQL queries creation and syntaxes
• Basic knowledge in creating store procedures and triggers
• Work with individual site owners to ensure that applications and patches work correctly
• Provide documentation and end user training for applications
• Participates in investigation, analysis, and resolution of technical problems related to system functions, programming, and procedures
• Assists with post-implementation reviews
• Anticipates, prevents, and eliminates problems and creates efficient fixes
• Improving operation and monitoring of advanced or complex features
• Gathers and updates necessary information and communicates to appropriate parties
• Works cross-functionally to accomplish tasks

Sales Business Analyst

Location: Gurgaon, India
Timings: 5:30 pm -2:30 am IST (24*7)

About this role:

The Sales Business Analyst role is responsible for providing timely reporting and insight on the regional sales data and activities. Directly supporting a dedicated sales region and leadership team you will drive the development and implementation of our sales analytics and data strategy, whilst identifying trends and recommend solutions or processes to enable sales effectiveness. Our goal is to increase our analytical capabilities and drive actionable insight against our Sales business priorities.

What you’ll do:

• Act as a strategic partner to our senior sales leaders whilst becoming an expert on the assigned regions performance, key metrics and top initiatives.
• Become a subject matter expert across our online tools, reports and dashboards. Providing training and support to ensure sales understanding and best practice adherence.
• Provide proactive, timely and actional analytics, with a focus on improving sales productivity highlighting trends and other key indicators across the sales region.
• Manage month and quarter end processes ensuing all business is transacted and accurate.
• Communicate sales processes, operational updates and best practices within the region, play an active role in Ops reviews & team meetings presenting key findings.
• Enhance our capability to analyze and make sense of large data sets, presenting findings in a visually appealing manner that tells a data driven story to drive decision making.
• Design, Develop and support various daily, weekly, monthly reporting. Driving best practice sharing across the SBA team and each sales region.

What you’ll need:

• Bachelor’s degree is required; Masters or advanced degree a plus
• 4+ years of working experience, preferable working in data analytics and visualization, business intelligence, or analytical consulting.
• Exceptional Excel and PowerPoint skills.
• Experience and aptitude to work with different data sources with strong analytical skills and experience
• Excellent oral and written communication skills
• Outstanding organizational skills with the ability to multitask, prioritize and meet deadlines.
• Ability to work independently and with little direction, a self-starter.
• Salesforce and Power BI is a plus

Who you are:

• Comfortable to partner, influence and build a trust-based, value-added relationships with senior sales leaders
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• A proactive thinker who thrives on using data to tell a story with actionable insights.

PROJECT MANAGER - APPLICATION MANAGED SERVICES / ERP

Location: Gurgaon, India
Timings: 5:30 pm -2:30 am IST (24*7)

About this role:

Unifyed is inviting prospective candidates to be a part of building the future in higher- education technology. Developers will build and enhance the front end for Unifyed cloudbased, next generation student information system which is serving over seven-million students in seven countries. They will build a modern, and easy-to-use solution designed with a mobile-first and analytics-first approach to work with Unifyed highly scalable, cloud-based, micro-service architecture. This position provides opportunity to work with a highly-advanced team and experience the first-hand process, innovation, and technology that goes into building a game changing product.

RESPONSIBILITIES:

• Organize, manage, and lead multiple project implementations in a fast-paced IT environment across multiple functional teams and global organizations
• Provide focused delivery of all aspects of project management, project scope definition, risk management, adaptable project scheduling, resource hiring and management, Change management and consistent project documentation and reporting.
• Guide and direct implementation of infrastructure, systems, applications and technical integration activities.
• Must be results oriented and ensure successful completion of the projects on time, on budget and within the defined scope while leading through influence and with solid soft skills and tact. Initiate, manage and perform implementation of technical solutions, applications and systems.
• Provide regular reporting to executive team, and the client as required including project dashboard.
• Handling team of Project Coordinators

REQUIRED SKILLS & EXPERIENCE:

• 10 to 15 years work experience in IT field or IT system development projects
• Candidate should have conceptual Knowledge of Oracle Database and any ERP.
• Candidate should have excellent verbal and communication skills. JD For Developers/ R&D Team
• Should have expertise in project/program management, Planning, Procurement, Scheduling, Resource management, support and training.
• Ability to develop and monitor project schedules & timelines, deliver project on time and on budget
• Experience in managing multiple projects with competing priorities

Sr.Software Engineer

Location: Gurgaon, India
Timings: 5:30 pm -2:30 am IST

Duties & Responsibilities:

• Understand the requirements, current state architecture of the enterprise and create roadmap for the future enhancements accordingly.
• Create Software Architecture Document, High Level and Low Level Design document, Non functional requirements for the project.
• Define Integration Design and Security Design for the Web Services and Enterprise components involved.
• Participate in production of detailed functional design documents to match customer requirements.
• Participate in production of technical specification for development and integration requirements.
• Review design documents for services such as Service Design Document, Service physical Document and define Service SLAs in Non functional requirements.
• Collect and Provide estimates for the requirements.
• Engage with client architecture group.
• Mentor and train project team members on the Solution details for a smoother execution.
• Ensure quality deliverables.

Skill, Experience & General information required:

• 10+ plus years of experience in defining solution architecture for large enterprise applications using Java/J2EE, SOA Webservices (SOAP and REST), ESBs, Open Source products, and strong working knowledge of SOA, SOAP, WSDL, Service Orchestration, Business Process Choreography, BPEL, Spring MVC and JSON.
• Knowledge of Web Technologies such as Html 5, CSS 3, jQuery, Spring MVVC, AngularJS and WebServices (SOAP/REST).
• Knowledge of technology areas of Messaging, Transaction Management, Spring MVC, Hibernate, DAO, NodeJS .
• Strong command on Java/J2EE concepts and current industry trends.
• Strong command on AWS services and containerized deployment strategies (Docker Swarm/Kubernetes).
• Experience in implementing Webservices Security using WS-Security, OAuth and integrating with Identity provides, LDAP.
• Strong knowledge on design and integration patterns specially in applications involving Portals/SSO, legacy applications, B2B Applications, external partners using ESB.
• Strong understanding of Object Oriented design methodologies and design patterns.
• Timely creation of appropriate technical artifacts e.g. Application Architecture, Solution Design Documents, etc.
• Familiar with supporting peer teams and responsibilities such as infrastructure, operations, enterprise architecture, info security.
• Must have excellent written and verbal communication skills.

Senior Technical Architect

Location: Gurgaon, India
Timings: 2 PM - 11 PM IST

Duties & Responsibilities:

• Understand the requirements, current state architecture of the enterprise and create roadmap for the future enhancements accordingly.
• Create Software Architecture Document, High Level and Low Level Design document, Non functional requirements for the project.
• Define Integration Design and Security Design for the Web Services and Enterprise components involved.
• Participate in production of detailed functional design documents to match customer requirements.
• Participate in production of technical specification for development and integration requirements.
• Review design documents for services such as Service Design Document, Service physical Document and define Service SLAs in Non functional requirements.
• Collect and Provide estimates for the requirements.
• Engage with client architecture group.
• Mentor and train project team members on the Solution details for a smoother execution.
• Ensure quality deliverables.

Skill, Experience & General information required:

• 10+ plus years of experience in defining solution architecture for large enterprise applications using Java/J2EE, SOA Webservices (SOAP and REST), ESBs, Open Source products, and strong working knowledge of SOA, SOAP, WSDL, Service Orchestration, Business Process Choreography, BPEL, Spring MVC and JSON.
• Knowledge of Web Technologies such as Html 5, CSS 3, jQuery, Spring MVVC, AngularJS and WebServices (SOAP/REST).
• Knowledge of technology areas of Messaging, Transaction Management, Spring MVC, Hibernate, DAO, NodeJS.
• Strong command on Java/J2EE concepts and current industry trends.
• Strong command on AWS services and containerized deployment strategies (Docker Swarm/Kubernetes).
• Experience in implementing Webservices Security using WS-Security, OAuth and integrating with Identity provides, LDAP.
• Strong knowledge on design and integration patterns specially in applications involving Portals/SSO, legacy applications, B2B Applications, external partners using ESB.
• Strong understanding of Object Oriented design methodologies and design patterns.
• Timely creation of appropriate technical artifacts e.g. Application Architecture, Solution Design Documents, etc.
• Familiar with supporting peer teams and responsibilities such as infrastructure, operations, enterprise architecture, info security.
• Must have excellent written and verbal communication skills.